We accept all inquiries exclusively through the form you fill out on our website.
It is advisable to submit an inquiry as soon as possible. Some dates, especially during the wedding season (April-October), during holidays and vacations, are sold out several months in advance.
Inquiries must be submitted at least 14 days before the date of the event. Namely, we need enough time to negotiate, prepare an offer, confirm the order, prepare for production, supply materials and components and logistically execute the order.
The order is confirmed exclusively by signing the offer, payment of the pro forma invoice and a proof of payment sent to our official e-mail address firstname.lastname@example.org within 48 hours of receiving the offer.
If these conditions are not met, the reservation is not confirmed, and your appointment will be released after 48 hours.
Cancellation of the order regardless of the reason from the client:
- up to 14 days before the event with a refund of 50% of the order value
- up to 7 days before the event with a refund of 20% of the order value
- less than 7 days before the event without the possibility of a refund
Orders up to € 250 can be personaly picked up:
- IN THE STUDIO
(Moste 101, 4274 Žirovnica) from monday to friday 10:00-14:00, and saturday at 8:00 or by agreement if that is possible.
- IN THE CAKE SHOP in Ljubljana
(Trubarjeva 22, 1000 Ljubljana) every day of the week in the time of the opening hours, against an additional payment of €10.
- AT THE PICKUP POINT IN KRANJ
(entrance to the Planet Tuš garage) is possible only on Saturdays at 9 a.m. for an additional payment of €25.
Delivery of orders over € 250 is possible throughout Slovenia and to the neighboring countries of Austria, Italy and Croatia, if it does not exceed more than 4 hours of driving in one direction.
Delivery is recommended for all multi-tiered cake orders that require a great deal of experience in driving tall, heavy cakes.
Delivery of orders is an additional service that, in addition to the obvious cost of fuel, also requires a lot of our time, which would otherwise be devoted to the production of orders. In addition to time, the delivery of delicate food products also requires a high degree of concentration, concentration, physical fitness and organization. Delivery of cakes requires about 30% more time than normal driving due to careful, slower driving and more careful handling.